Help for the person stuck at their desk
When someone in your office can't print, can't log in or can't open a file before a client call, they need help in minutes, not tomorrow. Our help desk is the first line. Anyone on your team can call, send an email or open a ticket in the portal. Whoever answers already has your device list, network map and office notes on screen, so the conversation starts at the problem.
Everyday requests are covered by the monthly fee. That includes password resets, new user accounts, departing employee lockouts, printer and scanner trouble, shared mailbox access, software installs and the many small questions that would otherwise eat a coworker's afternoon.
The work you don't see
Fast answers matter, but the bigger goal is fewer tickets. Behind the help desk, we run steady maintenance on everything in your office:
- Monitoring: an agent on each laptop, desktop and server reports low disk space, failing drives, stopped services and security events at any hour. Many problems are fixed before anyone calls.
- Patching: operating system, browser and business app updates roll out in planned waves. Updates with known problems wait, and each month you see what went out.
- Network care: we keep firmware and configuration backups current for the firewall, switches and access points in your suite, and watch them for faults. Visitors get their own Wi-Fi, walled off from business systems.
- Vendor calls: when the internet drops or your agency management, design or accounting software misbehaves, we call the vendor and stay with it until the issue is closed.
- Hardware and licenses: we pick the right models, place the order, image the machine and log the warranty date in an inventory you can read.
- Documentation: passwords, diagrams, vendor contacts and how-to notes live in one place that you own.
Built for how Peachtree Corners offices work
ZIP code 30092 is mostly an office economy. Census figures for 2023 show 366 professional and technical firms and 274 finance and insurance businesses in the ZIP, far more than retail or manufacturing. A few patterns come up again and again:
- Insurance agencies and financial offices: CSRs live in the agency management system, carrier portals and email all day. When a workstation or a carrier sign-in breaks, quotes stop. We keep those systems up and access tightly controlled.
- Engineering, architecture and software firms: big files, CAD or development tools and licenses tied to specific machines. Staff need power without blanket admin rights. We set up managed elevation and standard builds so new workstations come ready.
- Regional and branch offices: corporate IT owns the policies but sits in another state. We act as the local hands, following their standards for devices and access while handling everything physical in the suite.
- Medical and therapy practices: the front desk needs answers right away. Scheduling software, imaging and phones must cooperate, and every patient record needs guarding.
On site when it needs a person
The bulk of tickets get fixed over a remote session before the caller hangs up. Some jobs need someone in the room: a dead switch, a conference room that won't connect to the display, a new hire's desk or a full suite move. Our engineers drive over from Alpharetta, across the river on Holcomb Bridge Road or down Peachtree Parkway. Planned visits are scheduled around your calendar, not ours.
Office moves and build-outs
Leases turn over often in the office parks along Technology Parkway and Peachtree Industrial Boulevard. A move is the best chance to fix an old network, and the worst time to improvise. We work with the landlord and your cabling and internet vendors weeks ahead, order circuits early, design the Wi-Fi for the new floor plan and handle the weekend cutover. Staff come in Monday and log in as usual.
Switching to us
Before anything changes, we gather admin accounts, licenses, domain records, firewall settings and vendor contacts. If you're leaving another provider, we coordinate directly with them. If a coworker has quietly been the IT person, we spend an hour with them and capture everything in writing. Month one brings monitoring on every device, fixes for the urgent findings and a single, simple way for staff to get help.
Cost
Your monthly fee is set by headcount, devices and the services you choose, and it arrives in writing after the review. Bigger jobs, such as relocating a suite or swapping out a server, get their own quote before anything starts.
Questions about it support & help desk
Can our staff call the help desk directly?
Yes. Everyone in your office can call, email or use the portal. You don't need to route requests through one person, though we can if you prefer an approval step for purchases or new accounts.
Do you work with Macs as well as PCs?
Yes. Many design and software firms run a mix. We manage, patch and support both, along with iPhones, Android phones and tablets.
